Last updated: January 2025
This privacy notice applies to the website consultant-surgeon.co.uk, operated by Professor Vik Veer's private medical practice.
What Information We Collect
- Contact forms — name, email, phone number, and message content when you submit an enquiry
- Analytics — usage data (pages visited, time on site, browser type) via Google Analytics 4, only with your consent
- Cookies — see the Cookies section below
How We Use Your Information
- To respond to your enquiries about appointments or clinical services
- To improve the website using aggregated analytics data
- We do not sell or share your personal information with third parties for marketing purposes
Legal Basis
We process your data on the basis of:
- Legitimate interests — responding to your enquiry
- Consent — for analytics cookies (which you can withdraw at any time)
Data Retention
Enquiry data submitted via the contact form is retained in our email system for as long as is necessary to manage your care or respond to your enquiry. Analytics data is retained by Google Analytics for 14 months.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for analytics at any time
- Lodge a complaint with the ICO (ico.org.uk)
Cookies
We use a cookie consent banner to obtain your agreement before setting analytics cookies. You can accept or decline cookies via the banner that appears on your first visit. If you decline, no analytics tracking will occur. You can clear your preferences by clearing your browser's local storage.
Cookies Used
- cookie_consent — stores your cookie preference (local storage, not transmitted)
- Google Analytics (_ga, _gid) — only set if you accept cookies
Third-Party Services
- Google Analytics 4 — with IP anonymisation enabled
- Google Maps — location maps on the contact page (Google's privacy policy applies)
- YouTube — embedded videos load only when you click play; YouTube may set cookies at that point
- Carebit — our online booking system; please refer to Carebit's privacy policy for appointment data
Contact
For any privacy-related queries, please email: secretary@consultant-surgeon.co.uk